Returns & Exchanges

At Bookstore JQU, we want you to love your fashion finds, which is why we offer a 30-day return window for all unworn apparel and accessories. Simply ensure items are in their original condition with tags attached to qualify for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.

3

Pack and Ship

Place the items in their original packaging, include the packing slip, and drop off the parcel at any authorized courier location.

4

Receive Your Refund

After our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing